Onboarding and Training
Introduction
You are on the team! Congratulations!
As a new employee at Recreation and Wellbeing you are required to complete several steps to ensure a timely start time.
Once you are cleared to work you must complete the mandatory trainings for all new student employees in Recreation and Wellbeing.
Hiring Steps
As a new employee at Recreation and Wellbeing you must adhere to the hiring protocol of the University of Illinois Chicago (UIC).
- Upon hire you will receive an email containing the UI New Hire steps. These steps provide an opportunity for you to add your direct deposit information, demographic information, and any withholding information.
- If your position requires a Criminal Background Check (CBC) you will receive an email from the UIC vendor “HireRight”. You MUST complete this within 5 days of receiving the email.
- If you are an international student, you may be required to submit additional documentation pertaining to getting a Social Security Number.
The hiring process is dependent on your proactiveness in completing the necessary paperwork and communicating with Student Affairs Human Resources and Recreation and Wellbeing HR.
Please note that no communication will delay the hiring process and can cause the entire process to be rescinded.
Documents Required for Employment
Student Affairs Human Resources will schedule an I9 verification appointment for you.
You MUST present the documents outlined here: I9 Documents
Documents MUST be:
- Physical copies
- No photocopies
- Original
It is your responsibility to ensure documents are presented in a timely fashion to ensure the hiring process proceeds on schedule.
Onboarding
Once you are cleared to begin working the Assistant Director of HR will email you to attend the 2 required training sessions below.
Timing and location will be determined and communicated with you.
Trainings are to be completed withing the first 2 weeks of employment.
These training are REQUIRED for all new student employees.
New Employee Orientation & Customer Service
Onboarding Session 1: New Employee Orientation and Customer Service
(1 Hour)
New Employee Orientation Student Learning Outcomes
By attending New Employee Orientation students will learn:
-Recreation and Wellbeing’s programs and services.
-Student development opportunities in Recreation and Wellbeing.
-What their expectations are as a student employee. (Kronos, Enrollment, etc.,)
Customer Service Student Learning Outcomes
After completing the Customer Service training students will be able to:
-Understand the role of customer service in Recreation and Wellbeing.
-Apply the 4 Key E’s of customer service.
-Address and resolve customer service concerns.
-Contribute to a welcoming, inclusive and professional environment.
Time Management, De-escalation, and Communication
Onboarding Session 2: Time Management, De-escalation, and Communication
(1 Hour)
Time Management, De-escalation, and Communication (TMDC) Student Learning Outcomes
After completing the TMDC training students will be able to:
-Effectively communicate with patrons and co-workers.
-Actively listen and address misunderstandings.
-Apply time management strategies and prioritize tasks adequately,
-Use de-escalation strategies to minimize any negative customer service experiences.
Continued Training
After the onboarding has completed, your direct supervisor will go into detail on your area specific duties and responsibilities.
Meetings and trainings are ongoing and will be communicated by your direct supervisor.
If you have any questions or concerns about the process, please feel free to reach out to recwellhr@uic.edu.
WELCOME TO RECREATION AND WELLBEING!